RETURN POLICY

14-Day Return Window

You may request a return within 14 days from the date your order is delivered.

To be eligible for return, the item must be unused, unaltered, and returned in its original condition. Where reasonably possible, please include the original packaging.

Please contact us before sending anything back. Unauthorised returns may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged due to change of mind:

• Items personalized with foil stamping or laser engraving

• Items made to non-standard specifications at the customer's request

• Other clearly customized or made-to-order items where stated on the product page

This does not affect your rights if an item arrives faulty, damaged, incorrect, or has been personalized incorrectly due to our error.

Previous Editions

Previous Edition items are earlier IBEX designs offered in limited remaining quantities.

Unless otherwise stated on the product page, they are covered by the same return conditions as our current products and are not automatically considered final sale.

Natural Leather Characteristics

IBEX works with genuine leather, including full-grain and vegetable-tanned leather.

Natural markings such as scars, growth lines, grain variation, pores, and subtle differences in colour or texture are part of the character of genuine hide and are not considered defects where they are consistent with the product description and photographs.

Colour may also appear slightly different depending on screen settings and lighting.

How to Request a Return

Please email hello@ibexhkg.com within 14 days of delivery and include:

• Your Order ID

• The item you wish to return

• The reason for return

• Photographs, where relevant

Please wait for our return instructions before sending the item back.

Return Shipping

For approved change-of-mind returns, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service. IBEX cannot be responsible for return parcels lost in transit.

If the item is faulty, damaged, incorrect, or affected by an error on our part, we will assist with the appropriate return or resolution.

Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. Original shipping charges, where applicable, are non-refundable unless the return is due to an error on our part.

Processing times for refunds may vary depending on the payment provider or financial institution.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply under the laws of the customer's country or region.